Help and troubleshooting

Most issues fall into four groups. If none of these match, message the bot in Telegram and a person will look at it.

The key will not import

• Copy the whole line, including the vless:// part. A truncated key silently fails.
• Use import from clipboard rather than pasting into a manual form.
• If the QR will not scan, increase screen brightness or use the text link instead.

Connected, but nothing loads

• Switch to another location and try again. One node may be congested.
• Turn the tunnel off and on: clients sometimes hold a stale route.
• Check whether your plan has expired. An expired key connects but carries no traffic.

CapCut still shows as unavailable

• Close CapCut completely, including from the recent apps list, then reopen it with the VPN already running.
• Clear the app cache if it keeps showing the old region.
• Try Singapore first; it is the location that works most often.

Slow on Jio or Airtel

• Prefer Singapore or UAE. European servers add over a hundred milliseconds.
• Ask support to move you to a different port if the network filters aggressively.
• Test without the VPN first: if the base connection is slow, the tunnel cannot fix it.