Contact us
Telegram for anything urgent, email for the rest.
Support runs through Telegram because that is where the keys are issued and where our users already are.
Telegram
The bot at https://t.me/hivpn_in_bot handles trials, payments, key replacement and troubleshooting. A person reads the messages, usually replying within a few minutes.
For press, partnerships and anything that needs a paper trail, write to [email protected].
What to include when something is broken
- Which client you use and on which device.
- Which location you were connected to.
- Whether it worked before and what changed since.
- Your network: Jio, Airtel, broadband, office Wi-Fi.
Please never send us your key in a public channel. It is a credential: anyone who has it can use your connection.